This is almost always a delivery hiccup rather than a payment problem, and it is quick to sort. Work through these three steps and you will be into your Profile shortly.
Look for an email from The Coaching Nexus with your access link. Automated emails land in spam more often than anyone would like, and this is the answer roughly nine times out of ten. Searching your inbox for "Coaching Nexus" is the fastest way to find it.
Your payment and your account set-up happen a moment apart. If the second step is running slowly, the email can lag behind the payment receipt. Ten minutes is almost always enough.
If it still has not arrived, email rg@thecoachingnexus.com.au with the subject line access issue and your Stripe receipt attached or pasted in. I will create your access manually, usually within a few hours. You will not need to pay again.
Email the same address with both receipts and I will refund the duplicate. Stripe processes refunds back to your original card, typically within a few business days.
Cards sometimes show a temporary authorisation hold that never becomes a real charge and disappears on its own, usually within a week. If it is still showing after that, send me the details and I will confirm against the payment record either way.